Returns and Refunds Policy

Thank you for shopping at Our Caribbean Art.
We take great care in producing and packaging fine-art prints and canvas products. If an issue arises, the following policy outlines how it is handled clearly and fairly.

Due to the custom and made-to-order nature of our products, returns are not accepted except in cases of confirmed damage or manufacturing defects.

Refunds are considered only under the conditions outlined in the Damaged Items section below.

If your order arrives damaged, you must notify us within 48 hours of delivery.

To be eligible for replacement or reimbursement, all of the following are required:

1. Clear photos of the outer shipping box, including any visible damage or inspection tape
2. Clear photos of the inner packaging
3. Clear photos of the actual damaged product, showing the defect or cut through the print or canvas
4. Your order number

Photos of the shipping box alone are not sufficient to establish product damage.

Failure to provide all required documentation within the stated timeframe may result in the claim being denied.

In cases of verified shipping or handling damage:

1. Replacement prints are the primary and preferred resolution
2. Refunds are considered only if replacement is declined and damage is fully documented
3. Shipping costs are refunded only if the carrier formally accepts liability

This approach aligns with international shipping and carrier claims standards.

Some shipments may be inspected by customs or carriers.
Any damage allegedly caused during transit or inspection must be supported by photographic evidence of the damaged product itself in order for a carrier claim to be filed.

Delays in submitting documentation may limit or eliminate the ability to pursue a carrier claim.

Sale items are subject to the same damage documentation requirements as regular-priced items.

We do not cover:

• Damage reported outside the required notification window
• Claims without photos of the damaged product
• Damage caused after delivery
• Buyer’s remorse or change of mind
• Damage claims where replacement is refused without valid justification

If you believe your order qualifies under this policy, contact us immediately:

– By phone: 868-484-0710
– By email: cu**************@**********an.art or
– By Facebook Messenger: Caribbean Nostalgia 

Please include your order number and required photos in your initial message to avoid delays.

This policy exists to protect both our customers and our business while ensuring fair, consistent, and professional resolution of issues involving custom fine-art products.